Frequently Asked Questions

Price differences reflect differences in quality, experience, and continuity. At NASEY, we are proud that a large percentage of our clients return to us after trying other companies because they recognize the difference in execution quality and ongoing support. We also rely on a remote team, which saves us significant operational costs that we pass on to our clients. The lowest price is not always the best choice - investing in quality means long-term success for your project.

Absolutely! The packages shown are a starting point. We understand that every project is unique, so we offer custom quotes that match your exact needs. Contact us and tell us about your project details, and we will prepare a detailed proposal for you.

All our prices are displayed in USD with an approximate EGP equivalent for convenience. The exchange rate is calculated at the time of payment. We accept payment in both currencies according to your preference.

After the free support period ends, we offer monthly and annual maintenance and support packages at reasonable prices that include security updates, backup, and technical support. You can also request support on an hourly basis when needed.

We believe in complete transparency. The displayed price includes everything mentioned in the package details. Any additional requirements such as domain, hosting, or special features are clarified in advance in the proposal. There are no hidden fees.

The duration varies depending on the project size and requirements. Simple websites take 1-2 weeks, while large projects may take 4-8 weeks. We set a clear timeline for you at the beginning of the project.

Absolutely! All our websites are designed with Responsive Design technology to be compatible with all devices: desktop, tablet, and mobile. We test every website on different screens before delivery.

Yes! We deliver an easy-to-use control panel that allows you to add and edit content easily without technical expertise. We also provide free training on using the control panel.

We provide a 3-month warranty on all websites that includes fixing any technical errors. We also offer monthly and annual maintenance packages for ongoing support and updates.

We use SSD NVMe servers with LiteSpeed Web Server to provide maximum speed. Our data centers are in Europe and the Middle East with advanced DDoS protection.

Yes! We provide a free Let's Encrypt SSL certificate with all hosting packages, and it renews automatically. For stores and commercial websites, we offer advanced SSL certificates at competitive prices.

Business and enterprise packages have unlimited traffic. For other packages, we will notify you before reaching the limit and help you upgrade to the appropriate package without service interruption.

Yes! We use Cross-Platform technologies like React Native and Flutter to develop apps that work on iOS and Android from a single codebase, saving time and cost while maintaining quality.

Yes! We handle the complete publishing process on App Store and Google Play, including account setup, preparing descriptions and images, and dealing with review requirements.

Absolutely! We can create an app that integrates with your existing website through API, allowing data and users to be shared between the website and the app.

We accept payment via: Credit cards (Visa, Mastercard), PayPal, Bank transfer, Vodafone Cash, Fawry, and InstaPay. For businesses, we offer flexible payment options.

Yes! We offer flexible installment plans for large projects. Usually 50% upfront and the rest in payments according to project milestones. Contact us to discuss payment options.

For hosting: 30-day money-back guarantee. For projects: We discuss terms before starting. We do not refund payments after actual work begins, but we guarantee your satisfaction with the final result.

Support team is available 24/7 via ticket system. Phone and WhatsApp support from 9 AM to 10 PM Cairo time. For emergencies, there is 24/7 support.

Through the client portal, you can track your project status, upload files, communicate with the team, and review completed milestones. We also send periodic updates via email.

Yes! With every project, we provide a free training session on using the control panel and content management. We also provide tutorial videos and a written user guide.