Refund & Return Policy

1. Hosting and Domain Services

Shared Hosting

• Full refund guarantee within 30 days of activation
• Guarantee does not include account setup fees or domain
• After 30 days, no refund but cancellation is possible

Domains

• Domains are non-refundable after registration
• If domain is unavailable, full refund is provided

VPS and Dedicated Servers

• Refund guarantee within 7 days of activation
• Actual usage fees are deducted (prorated)

2. Development Services

Websites and Applications

Important Notes

• Upfront payment covers planning and startup costs
• Completed work is calculated and deducted from the amount
• Source files are delivered only after full payment

3. Marketing Services

• Monthly packages: Cancel before the new month starts
• Ad budget: Non-refundable after spending
• Setup services: Non-refundable after execution

4. ERP System

• 14-day free trial period
• After subscription: Cancel at the end of paid month
• Setup and customization fees are non-refundable

5. SSL Certificates

• Full refund within 30 days of issuance
• After activation on website, 20% is deducted

6. Refund Request Procedure

1. Contact us via email or WhatsApp
2. Explain the reason for refund request
3. We will review your request within 48 hours
4. If approved, transfer is made within 7-14 business days

7. Non-Refundable Cases

• Violation of terms of service
• Service misuse
• Exceeding the refund deadline
• Custom services after execution

8. Exchange

In some cases, we may offer to exchange the service for another service of equal value or account credit instead of cash refund.

9. Contact Us

To request a refund or inquire: