Refund and Return Policy

1. Scope and Binding Acknowledgment

• This Policy applies to every service provided by the Company, including without limitation: development of websites, applications, software systems, e-commerce stores, digital marketing campaigns, hosting and domain services, SSL certificates, and enterprise resource planning (ERP) systems.
• By using any of the Company's services or contracting with it in any form, the Client is deemed to accept the provisions of this Policy in full, and to acknowledge that they are binding and complementary to the Terms of Use.

2. Nature of Our Work and Cooling-Off Exclusion

• The Company's work — including website, application, system, and campaign development — constitutes bespoke, custom services performed at the Client's request and for the Client's specific activity, in a manner that cannot be resold to any other party, and is not a standard, off-the-shelf product.
• Consequently, no statutory "cooling-off" right applicable to standard consumer products shall apply to the Company's work. Amounts paid for such work are non-refundable on the basis of a mere change of mind or preference.

3. Cancellation Window Prior to Commencement

The Client may cancel the engagement within twenty-four (24) hours of paying the first instalment, and before the Company commences any design work or allocates any technical resources to the Project, subject to an administrative deduction of 20% of the paid amount to cover file-opening and initial planning costs. After that window, or after the commencement of design work — whichever is earlier — no refund request shall be accepted.

4. Post-Contracting Refund-Closure Ladder

The Client acknowledges and undertakes that the engagement with the Company progresses through successive stages, at each of which the door to refunds shuts definitively as follows, and no challenge to this shall be entertained:

General Effect: Any amount previously paid to third parties (hosting, domains, licences, gateway fees, AI or SMS services, etc.) leaves the Company's account the moment it is paid to those parties, and cannot be reclaimed from the Company at any stage. No verbal promise or prior correspondence contradicting this ladder shall be entertained, unless recorded in a written addendum expressly signed by the Company.

5. Detailed Non-Refundable Cases

Confirming and detailing the application of the Closure Ladder above, no refund of any amounts paid to the Company shall be due in any of the following cases, whatever the reasons stated:

5.1 Refusal to Accept Delivery or Change of Mind

Every work performed by the Company represents actual working hours expended by a specialized team, together with technical and software resources allocated and purchased from third-party providers for the Project. Accordingly, any refusal by the Client to accept delivery — for any reason not attributable to a gross breach by the Company — or any change of mind after work has commenced, shall not create a right to refund.

5.2 Delivered or Approved Milestones

Any milestone accepted by the Client, whether expressly or implicitly (by lapse of seven days without written objection), shall be deemed finally delivered. No refund or any portion of the consideration paid for such milestone shall be claimable. The cap on any possible refund shall in no event exceed the portion on which the Company has not yet actually commenced work.

5.3 Domain, Hosting, and Server Fees

Such fees are paid to third-party providers and are — wherever possible — registered in the Client's name. By their nature, they are non-refundable once paid, and the Client derives direct benefit from them.

5.4 Licensing, Advertising, and Third-Party Services Fees

Any amounts paid to payment gateways, ad networks, SMS services, AI services, or any other third party shall not be recovered from the Company, as the Company itself derives no benefit from them.

5.5 Rejection by App Stores or Regulators

Rejection of the Client's application or activity by Google Play, Apple App Store, any payment gateway, or any regulatory authority does not create a right to refund. The Company's obligation is technical and implementational, and obtaining the approvals of such parties is the Client's responsibility.

5.6 Advertising Account Suspension

Suspension or ban of the Client's advertising account on any network (Google, Meta, TikTok, etc.) — for any reason — shall not entitle the Client to recover any amounts from the Company, even where the advertising channel was the sole source of funding for the Project.

5.7 Delays Caused by the Client or Third Parties

Delayed delivery of content by the Client, delayed approvals, delayed licensing by official authorities, delayed payment-gateway onboarding, or interruption of infrastructure providers — none of these shall be treated as a Company breach or create a right to refund.

5.8 Client's Breach of Service Terms

Including without limitation misuse of the service, use of the service in an unlawful activity, failure to meet payment obligations, or any act in breach of the Terms of Use.

6. Effect of Scope Changes on Financial Entitlement

• Where the Client has accepted (expressly or implicitly, in accordance with the notification mechanism set out in the Terms of Use) the addition of requirements outside the original Project scope, and such additions have extended the delivery timeline, the Client shall not thereafter invoke the original timeline or claim any refund on the basis of such extension.
• Additional Requirements shall be estimated by the Company as to cost and timeline and notified to the Client. Silence by the Client for 48 working hours from notification shall be deemed implicit acceptance producing full financial and time effect.

7. Server and Hosting Fees — Immediate Maturity Upon Going Live

• Under no designation whatsoever shall the Client claim a refund of server fees already activated for its Project or paid to the service provider.
• Should the Client default on any due server fees, the Company may — after written notice of no less than seven (7) days — suspend the service, without any liability for data loss or business interruption, and without any right for the Client to recover previously paid amounts.
• The Client may not, on any ground, invoke non-completion of final delivery as a reason to withhold payment of server fees, once the Project has actually been deployed to the Live Environment or the servers have started operating on its behalf.

8. Recommendation to Structure Projects in Phases

For the Client's own benefit and for the sound conduct of the engagement, the Company recommends that large projects be structured as sequential milestones, each independently approved, tested, and paid for before proceeding to the next. This aligns outcomes with expectations, avoids accumulation of feedback, and protects both parties from open-scope risks.

9. Refund Request Procedure

1. Any refund request shall be submitted in writing to the Company's official email (billing@nasey.com), together with the contract reference, reasons, and supporting documents.
2. The Company shall respond within fourteen (14) working days from the date of receipt of a complete request. Its decision on the matter is final and binding under this Policy and the Terms of Use.
3. No refund request shall be accepted after thirty (30) days from the date of the alleged entitlement; the lapse of such period shall be deemed a waiver of any claim.
4. In case of approval — whether full or partial — the transfer shall be processed within 7 to 14 working days from the date of notification, using the original payment method wherever possible.

10. Exchange in Lieu of Refund

The Company may, at its discretion, offer to exchange the service in dispute for another of its services of equivalent value, or grant the Client an account credit usable in future engagements, in lieu of a cash refund. This shall not be treated as an obligation on the Company or a vested right of the Client, but as the Company's discretionary option.

11. General Provisions

• This Policy shall be read together with the Terms of Use and General Contracting Conditions. In the event of any conflict, the provision most protective of the Company's rights shall prevail.
• The Company reserves the right to update this Policy at any time. The version applicable at the time of contracting shall govern that engagement.
• Egyptian law shall apply, with jurisdiction vested exclusively in the courts of the City of Mansoura, Dakahlia Governorate.
• The Arabic version of this Policy shall prevail in interpretation over any translation.

12. Contact Us

To submit a refund request or inquire about this Policy: